Shipping Policy

Thank you for choosing Marché Viidi for your online shopping. We truly appreciate your business.

We hope that you found what you were looking from our Collections of COOL, LAID-BACK and SOPHISTICATED products.

Marché Viidi currently works ONLY with US-based local suppliers to accommodate our US Consumers.

After you purchase any of our products, the next step is for us to ship it to you. And some of you might wonder what it takes to process your order then ship it to you. And most importantly, you might want to know how long it would take to get it to you, and what is that going to cost you? Is that correct?

Please review the terms and conditions that constitute our Shipping Policy. This may help answer most of your question.

Our shipping policy entails the step-by-step order fulfillment process from the initial order placement to shipment and delivery. The estimated time of delivery and shipping cost are also included.

Here at Marché Viidi we use a tracking system to check our order fulfillment status from start-to-finish. That way our customers can easily track their own order via their own Marché Viidi online account. Our customers can easily login to their account via https://marcheviidi.com/account/login   using a proper username and password, and check and read notifications regarding their order status, other pending activities and more. Our customers may also access their promotional discount from their account.

Please review carefully and let us know if you have any question or concern regarding our shipping policy. You can contact us using the contact information provided in this policy.

Order fulfillment Process

Here is a snapshot of our step-by-step order fulfillment Activities:

Placing Order – Day 1

This is when the you, the customer place the order via our website

Verifying Order – 1-2 Days

This is when Marché Viidi reviews the order and payment

Processing Order – 1-2 Days

Once order and payment verification is complete, Marché Viidi processes the order.

Fulfilling Order – 1-3 Days

Warehouse receives the order, verifies the order, and fulfills the order.

Packaging Order – 1-2 Day

Warehouse places the order(s) in the appropriate package, and checks it off as ready for shipment – Depending on the product and the packaging material required, packaging may be handled by third-party packaging service.

Processing Shipment – 1-3 Days

Once packaging is verified, Warehouse will initiate the shipment process – This means verifying and selecting the preferred method of shipment à propos to the shipment location

Dispatch – 1 Day

This is when the package leaves the warehouse and is in the hands of the preferred carrier

Shipment / Order Transit – 1-3 Days

This is when the package is already en route, heading to its destination. Your package is now on its way to you.

Order Delivery – 1-3 Days

This is when the order reaches its final destination. Order will be delivered at the shipping address that you provided. This simply means that the mail carrier delivers the package to you at the shipment address that you provided. FYI, if it is a P.O. Box, you may want to check with your post office.

 **** Please Note: The number of days are close estimates and may vary depending on shipment location. Shorter days, up to 3-5 days are estimated for Standard US shipping.

**** For Non-US Based Consumers: Shipment may take longer, up to 15-30 days for international shipments. All our products will be shipped from the US.

General Shipping Information

 All orders are processed within 1-3 business days. Orders are not shipped or delivered on
weekends or holidays.

For standard shipment within the US, delivery may take on average 3-7 business days. And in rare occasions, it may take up to 10-15 days.

International delivery usually takes about 15–30 business days.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Order & Shipment Tracking

 You can track your order from start-to-finish. You can track your order from the day that you placed the order all the way through the final delivery.

You will receive a Shipment Confirmation email once your order has shipped containing your
tracking number(s). The tracking number will be active within 24 hours.

You can use this tracking number to check the shipping status of your order.

You can track your order online by logging into your Marché Viidi online account. To do so:

  • Go to https://marcheviidi.com/account/login
  • Access your account using the username and password that you have created
  • View all of your activities including your order and shipment status

You will also receive email notification regarding the status of your order.

For faster service, we recommend that you check your account online which can be accessed from anywhere at your convenience.

Alternately, you may also use our contact page to send us a note via our website at https://marcheviidi.com/pages/contact

Or, if you have any addition question regarding your order(s) you may also call our customer support center at (877) 378-9264. However, Please be aware that due to our large volume of calls, there may be a 20-30 minutes call wait.

US Shipping

Shipping Method

Our shipping method may vary depending on the location of our warehouse and shipment location. We choose the most efficient and cost effective method to deliver your product to your door.

For shipment within the US, we use standard shipping and regular shipping carriers including UPS, USPS, FedEx, and DHL.

Shipping rates

We provide free shipment on orders over $100.00.

Standard shipping cost and tax may be applied for shipments within the United States. This is calculated at checkout.

Standard shipping cost and tax may be applied for shipments within the United States. This is calculated at checkout

Estimated time of Delivery

For standard shipment within the US, delivery may take on average 3–7 business days. And in rare occasions, it may take up to 10 days.

If we are experiencing a back order due to the COVID-19, or a high volume of orders, shipments may be delayed by a few more days. Please allow additional days in transit for delivery.

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

You may check UPS, USPS, FedEx, and DHL website to check rates and time estimate.

Order Shipment delays

Time-to-time, shipment and order delivery may be delayed due to uncontrollable circumstances. In such event, you will be notified via email regarding the next course of action.

Shipment to P.O. Boxes or APO/FPO

Marché Viidi ships to physical addresses and P.O. Boxes or APO/FPO/DPO within the U.S., U.S. Territories.

International Shipping

*****For Non-US-based consumers: International delivery usually takes about 15–30 business days.

Due to stock status and time differences, we will choose to ship your item from our first available warehouse for faster delivery.

The process may take up to 25-30 days. And depending on the location, weather condition, or due to uncontrollable circumstances, occasionally, it may take longer, up to 45 days.

In such event, you will be notified via email or telephone regarding the next course of action.

Customs, Duties and Taxes

Marché Viidi is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipment, are the responsibilities of the customer (tariffs, taxes, etc.).

Damages

Marché Viidi is not liable for any products damaged or lost during shipping.

If you received your order and noticed that it is damaged, please contact us immediately for further instruction.

You can contact us via:


**** Please save all packaging materials and damaged goods before you contact us ****

Returns Policy

Please refer to our Return Policy to learn more about Marché Viidi’s return procedure.